Answering Services For The Medical Industry

Physicians Answering Service is a telephone answering company that specializes in providing accurate, detailed, and customized medical answering service solutions for the West Coast — including but not limited to San Jose, Vancouver and our hometown of Portland.

Doctors’ Offices/Clinics

doctor's office waiting room answering service

Doctor’s offices and clinics can become hindered by cost overages, receptionist turnover and technology issues.

The last thing they want is to find an answering service that doesn’t meet their needs. That’s why Physicians Answering Service is dedicated first and foremost to the medical field. With more than three decades of experience, we can help turn your office or clinic into an efficient communications center for both your patients and employees.

We have experience in a variety of medical practices, including:

  • Internal medicine
  • Pediatrics
  • Ophthalmology
  • Urology
  • Orthopedics

Did You Know: 85.1% of adults have had contact with health care professional in the last year.


Hospice care answering service

Hospice care is completely different than any other, as you’re dealing with a type of support in a special institution designed to support others in their most difficult time of need. The best answering services for hospices demands immediate care, attention to detail and quality that can make the staff’s job less stressful.

Did You Know: More than 65% of Americans spend their final stage of life in hospice care, as the industry has quadrupled in size since the millennium.

Additionally, when a family is in a time of need, they need immediate human initiation and assistance, not an automated answering service or voicemail. That’s where Physicians Answering Service comes into play. We’ve been working with hospices around Portland and the West Coast area for more than two decades.

Dentist Offices

Answering service for dental offices

Are you having trouble fielding all of your calls at your dentist office? Or maybe you need a service to assist you for after hours. Many of your after-hour calls could be from prospective patients that will move on to the next option. Physicians Answering Service can help take your dental practice to the next level.

Our HIPAA-compliant staff can help schedule dental appointments and take calls to keep current customers happy, while fielding calls from new patients in a courteous, professional manner. We can answer simple questions, take messages, and manage other issues that might arise form scheduling a dentist appointment.

Did You Know: 84% of children aged 2-17 will have visited a dentist office in the past year

Does your dentist office phone never stop ringing? You could benefit from our call overflow answering service during business hours. We offer customized solutions where you can forward your call to our office at the time and number of rings at your liking.

As much as adults care about the dentist experience for themselves, they’re much tougher customers with their children. The majority of children will have visited a dentist office in the past year.

Being able to answer a phone call for dental emergencies could be the difference between gaining and losing a customer. Let Physicians Answering Service take the call 24/7.

Do You Own A Small Business Outside the Medical Industry?

Just because you don’t fit the traditional medical industry doesn’t mean Physicians Answering Service can’t serve you in the best way possible. We have experience servicing everything from funeral parlor operations to pet stores.

Is Physicians Answering Service Right For You?

You Can Try Physician’s Answering Service for FREE

Get a 14-Day FREE Trial to see why Physician’s Answering Service is right for you. You’ll find our costs are competitive compared to other answering services that don’t have our specialty – caring is OUR calling!

  • No calling for quotes – just up-front pricing plans
  • Fast onboarding – as quick as 48 hours
  • 24/7/365 supervisors on call
  • Experience in all fields related to medical

Courtesy and Professionalism

You get the best in care when you go with Physicians Answering Service for your hospice care. Each call is answered with the knowledge that a sensitive party may be on the other line. Consistency and accuracy are key if we are patching their call to your office. We are also 100% HIPAA Compliant! We can offer everything for your medical offices:

  • Message dispatch
  • Multi-lingual answering services
  • Voicemail and telephone number rentals
  • Automated call screening
  • Flexible message delivery via text, email or fax
  • Appointment scheduling and confirmation
  • Conference calling
  • Disaster backup

Save on Staffing Costs

You won’t need to hire a receptionist if you hire Physicians Answering Service. Likewise, if you have other employees subordinated to the task of answering calls, it allows them to focus more on more important aspects of their job.

HIPAA Compliant Medical Answering Services

Our secure messaging platform, Startel® Secure Messaging, ensures top-of-the-line communication with the privacy your industry demands. This offers peace-of-mind knowing your information will remain confidential. From our client service portal, you can also access your calls in real time through:

  • Telephone
  • Email
  • Text Message

Your Practice Should Never Miss A Call

Physician’s Answering Service is here 24/7/365, nights, weekends and holidays, and a supervisor with years of experience is always on the clock. If you’re in need of customer support, our experts are ready to answer the call — caring is our calling!

“Rhea and I have traveled to help clients at a moment’s notice when their call center was not going to be there for them any longer, which had left some of those places in an immediate crisis.”

Dependability and Efficiency

We have fully-redundant technology with off-site data storage to ensure your information is never compromised.

Is your call volume too high for your receptionist? If they are busy on the phone all day, you might not be getting the most out of what their job entails – filing away information, talking to patients, and supporting staff. Likewise, it can be very difficult to multi-task and enter correct information. Accuracy and efficiency is key when taking information for the medical industry. PAS offers all the services you would expect from an industry leader at affordable, up-front pricing. Contact us today!