Answering Services For Doctors Offices and Clinics

Why do medical professionals need an answering service for doctors offices and clinics? Doctor’s offices and clinics can become hindered by cost overages, receptionist turnover and technology issues.

That’s why Physicians Answering Service is dedicated first and foremost to the medical field. With more than three decades of experience, we can help turn your office or clinic into an efficient communications center for both your patients and employees.

  • Internal medicine
  • Pediatrics
  • Ophthalmology
  • Urology
  • Orthopedics
  • Dental
  • Hospice

Did You Know: 85.1% of adults have had contact with health care professional in the last year.

What Are Your Goals?

This is what we prioritize, and tailor our services to. We are in the relationship business, as are you.

Let’s find a goal we can help you achieve to increase the perception of your patient and client services. Do you deal with unconventional situations that arise out of nowhere? We can help mediate and build the bridge between crisis support, coverage services and much more.

Is Physicians Answering Service For Doctors Right For You?

doctor's office waiting room answering service

You Can Try Physician’s Answering Service for FREE

Get a 14-Day FREE Trial to see why Physicians Answering Service is right for you. Our costs are lower compared to other answering services that don’t have our specialty – caring is OUR calling!

  • No calling for quotes – just up-front pricing plans.
  • Fast onboarding – as quick as 48 hours.
  • 24/7/365 supervisors on call.
  • Experience in all fields related to medical — this includes hospices and dental as well!

Courtesy and Professionalism

Each call is answered with the knowledge that a sensitive party may be on the other line. Consistency and accuracy are key if we are patching their call to your office. We are also 100% HIPAA Compliant! We can offer everything for your medical offices:

  • Message dispatch.
  • Multi-lingual answering services.
  • Voicemail and telephone number rentals.
  • Automated call screening.
  • Flexible message delivery via text, email or fax.
  • Appointment scheduling and confirmation.
  • Conference calling.
  • Disaster backup.

“When they came to meet with us, they brought their management team, their supervisors, and the individuals who worked on the call schedule. It felt like they were going above and beyond to answer any questions we had, which made us feel important. We haven’t regretted our decision to switch over to them.”Pediatric Clinic, Hillsboro, Oregon

Save on Staffing Costs

You won’t need to hire a receptionist if you hire Physicians Answering Service. Likewise, if you subordinate assistants to the task of answering calls, it allows them to focus more on more important aspects of their job.

HIPAA Compliant Medical Answering Services and Message Delivery

Our secure messaging platform, Startel® Secure Messaging, ensures top-of-the-line communication with the privacy your industry demands. This offers peace-of-mind knowing your information will remain confidential. From our client service portal, you can also access your calls in real time through:

  • Telephone
  • Email
  • Text Message

Appointment Scheduling and Reminders

Appointment scheduling and reminders has become the norm in doctors offices to ensure compliance. Though doctors offices typically charge for late cancellations, no-shows still gum up the works and can put a dent in your billable hours.

The biggest advantage of this service is that we are available 24/7. If you have a patient that chooses to reschedule or cancel outside of business hours, you’ll no longer need to worry about your staff coming in the next morning and catching up on messages and re-organizing your schedule.

If you’re having issues with appointment scheduling, we have you covered. Whether it’s text, email, or phone. Many offices employ all three methods in order to ensure the best level of compliance. You may call your patient the week of their appointment, and then send them a reminder text 24 hours before.

If you have a patient that wants to cancel, contacting them well before their appointment is the best way to ensure you have time to re-schedule them promptly, and fill your vacant spot with another incoming patient.

Patient Follow-Ups

Securing a patient visit is sometimes only half the battle. Often times, your patients require a follow-up call for feedback or next steps. We’re here to provide this for you. We can conduct phone call follow-ups or arrange specific times to send a secure text message or email with visit information.

“The Doctor Isn’t Answering My Calls…”

This is something you never want a patient to say.

Physician’s Answering Service is here 24/7/365, nights, weekends and holidays, and a supervisor with years of experience is always on the clock. If you’re in need of customer support, our experts are ready to answer the call — caring is our calling!

“Rhea and I have traveled to help clients at a moment’s notice when their call center was not going to be there for them any longer, which had left some of those places in an immediate crisis.” – Cathy Todd, Operations Manager

  • Our flexible and adaptive onboarding integrates to any medical offices seamlessly.
  • You can be up and running in as soon as two days. And there’s never rush fees involved.
  • You’ll have a dedicated account supervisor on the clock 24 hours a day, 7 days a week, so you’ll always know who you’re speaking with when you call for personalized support.
  • Your messages will be HIPAA compliant in all aspects — including our Startel Secure Messaging app.
  • Secure, off-site backup ensures your data is fully redundant and disaster-proof.
  • PAS has a specially-trained staff that practices accuracy, detail and consistency with each call and message sent.

Dependability and Office-Hours Coverage

When your calls are forwarded from your system to ours, or through a direct line, we offer a standard or customized greeting based on a variety of informational factors. This helps give your clients peace of mind.

We have fully-redundant technology with off-site data storage to ensure your information is never compromised.

Is your call volume too high for your receptionist? If they are busy on the phone all day, they’re not filing away sensitive information, talking to patients, and supporting staff. Likewise, it can be very difficult to multi-task and enter correct information. Accuracy and efficiency is key when taking information for the medical industry.

Physicians Answering Service Costs

PAS offers all the services you would expect from an industry leader at affordable, up-front pricing.

Intro Package – 50 minutes, $55/mo. – includes daily email, voicemail box, call logging, long distance, $.99/unit overages and a $9.95 holiday fee.

Bronze Package – 125 minutes, $99/mo. – includes daily email, voicemail box, call logging, long distance, $.98/unit overages and a $9.95 holiday fee.

Silver Package – 175 minutes, $165/mo. – includes daily email, voicemail box, call logging, long distance, $.95/unit overages and a $9.95 holiday fee.

Gold Package – 325 minutes, $300/mo. – includes daily email, voicemail box, call logging, long distance, $.90/unit overages and a $9.95 holiday fee.

Custom Packages Available!

Additional services/extras: $1.00 per patch. Daily Fax – $7.50/mo.; On-Call Schedule Maintenance – $25.00/mo.; Secure Messaging: $10.00 per smart phone/mo. One-time set-up fee is based on work time.

Do You Own or Manage A Small Business Outside the Medical Industry?

Just because you don’t fit the traditional medical industry doesn’t mean Physicians Answering Service can’t serve you in the best way possible. We have experience servicing everything from funeral parlor operations to pet stores. Check out our sister companies, AnswerLive for small business and Gold Cross Answering Service!